Job Responsibilities
1. Oversee nationwide after-sales service work, and arrange engineers’ on-site installation, commissioning, and training plans;
2. Establish and optimize after-sales response processes, work dispatch systems, and spare parts management;
3. Handle major customer complaints and difficult faults, and coordinate R&D and production resources for closed-loop resolution;
4. Statistically analyze after-sales data, and drive product quality and process improvements.
Job Requirements
1. 3+ years of after-sales management experience in mechanical equipment, with experience leading a team of 3 or more;
2. Familiar with the mechanical/electrical principles of CNC equipment, able to independently determine the causes of faults;
3. Strong communication and coordination skills, good service awareness, and able to withstand a certain intensity of business travel.